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Refund/Return Information


Patio Embers extends to each customer a quality guarantee on each piece of our collection. In the unlikely event that you are not satisfied with the product, please contact us immediately. Patio Embers will not accept unauthorized returns or exchanges. We require that all the returns are authorized through email or in writing in advance, where the product return address will be specified, and merchandise cannot be returned after 10 days after the receipt of goods.

All returns must be 100% complete and the products must be in their original form including all the boxes and packing materials. These packing materials include: all manuals, registration cards and accessories as applicable. Patio Embers reserves the right to refuse any product that does not meet these requirements.

Please remember that Shipping and Handling is non-refundable. Credits will be issued only after our warehouse receives, inspects and processes your return. Your particular credit card company will determine when your account will be credited back. Please allow one to two billing cycles.

We will replace defective or damaged goods one time. If the replacement is damaged again, or refused, we will reimburse the cost of the fire pit less shipping costs.

Please take extra care when handling and putting together any of the Patio Embers Fire Pits. Our Customer Service department can be reached at 1-800-388-1887 M-F 9am-5pm EST to help you with any questions that you may have. We look forward to serving you!  


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