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Privacy Policy


Patio Embers values its customers and respects their privacy. We collect customer information in an effort to improve your shopping experience and to communicate with you about our products, services, contests, and promotions. www.patioembers.com recognizes that it must maintain and use customer information responsibly. We do not sell or rent the information you provide to us online to third parties. The information will only be used in the event that we need to contact you, and for our market research purposes.

This policy describes the personal information we collect about you, why we collect it, and how we use it. Our policy also describes the choices you can make about how we collect and use your information. If you have any questions about our privacy policy write us at:

Patioembers.com
ATTN: Webmaster
1337 Taylor Farm Road
Virginia Beach, VA 23453

If our information practices change in the future, we will let you know by posting the policy changes on our Web site or by communicating directly with you. We will notify you of any such change before we use your information in a manner not previously disclosed in our privacy policy. You will have the opportunity at that time to opt out of any new use of your information.

Frequently Asked Questions:
• What kind of information does patioembers.com collect?
• How does www.patioembers.com use my information?
• Does www.patioembers.com share my information with third parties?
• How do I update or delete my information?
• How does www.patioembers.com protect children's privacy?
• What are cookies? How does www.patioembers.com use cookies on its site?
• What about links to other Web sites and services?
• Credit Card Security
• How do I know my credit card information is secure?

Q. What kind of information does www.patioembers.com collect?
We collect information (such as your name, email address, mailing address, and phone number) that you provide when you place an order, save your information with us and maintain a record of your product interests and your purchases online.

Q. How does patioembers.com use my information?
When you make an online purchase from www.patioembers.com, we use your information to process your order. We will also send you emails to confirm your order, and we may need to contact you via phone, postal mail or email if we have other questions regarding your order or regarding a product recall.

When you save your information with www.patioembers.com, you will also be automatically signed up to receive email updates. If you participate in a contest or promotion online, you may choose to receive email updates about our products, services, contests, and promotions.

From time to time, we may also send you emails to help us learn more about your shopping preferences. In addition, we may use information about your product interests and purchases to help us improve our site design and your shopping experience. If you make a purchase online or over the phone, we may also send you notices about our products, services, contests and promotions through postal mail.

Q. Does www.patioembers.com share my information with third parties?
At Patio Embers, we respect the information you share with us about yourself, your fire pit, and your experiences with our products. It is Patio Ember’s policy not to sell, trade, or distribute your information to any other company or organization without your permission. The information will only be used in the event that we need to contact you, and for market research purposes.

Q. How do I remove my information from email, phone, and postal mailing lists?
If at any time you would like us to remove you from our email database , send an email to remove@patioembers.com. Be sure to include your email address, full name, and address. Please note that opt-out requests from email correspondence may take up to 10 business days to process. Opting out from our postal mailing list can take 3-4 weeks. We will maintain your name in a "do not mail" file to ensure that we can honor your request. Please also note that when you make a purchase, we will send you an email to confirm your order and may also need to contact you via phone, postal mail or email if we have other questions regarding your order.

Q. How does www.patioembers.com protect children's privacy?
Like you, we at www.patioembers.com are concerned about the safety of children when they use the Internet. Consistent with the Children's Online Privacy Protection Act of 1998, we will never knowingly request personally identifiable information from anyone under the age of 13 without prior verifiable parental consent.

If we become aware that a subscriber is under the age of 13 and has signed up without prior verifiable parental consent, we will remove his or her personally identifiable information from our files.

Q. What are cookies? How does www.patioembers.com use cookies on its site?
A cookie is a small data file that Web sites often store on your computer's hard drive when you visit their sites. A cookie may contain information (such as a unique user ID), that is used to track the pages of the sites you've visited. We use cookies but do not store personally identifiable information in your cookie.

We use cookies in order to improve your shopping experience. When you visit www.patioembers.com, your cookie helps us keep track of your order as you shop at our site. This information helps us serve you better by improving our site design, as well as our products, services, contests, and promotions.

We also use cookies to track and maintain the identity of the Web site you visited immediately prior to ours to further improve our site design and to fulfill contracts with our business partners. We do not otherwise track any information about your use of other Web sites.

You can refuse cookies by turning them off in your browser. However, if you turn off cookies you will be unable to make a purchase from our site.

Q. What about links to other Web sites and services?
Patioembers.com may contain links to other sites that are not under our control. These Web sites have their own policies regarding privacy, which you should review before visiting them. We have no responsibility for linked Web sites and provide these links solely for the convenience and information of our visitors.

If you have any questions about our privacy policy write us at:

Patioembers.com
ATTN: Webmaster
1337 Taylor Farm Road
Virginia Beach, VA 23453

 

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